Category Archives: Product Management

Mevo’s Vision Shift: From Chatbot Builder to End-to-End Customer Service Platform

In this article, as a founder, I’ll mention our new vision about the product, our new roadmap, how we will keep you in the loop while prioritizing things, and how it will affect you as a user.

A short history of Mevo

In October 2022, Mevo was a live chat solution, planned as a Crisp alternative, even the domain was “mevo.chat” instead of “usemevo.com”. We had a working alpha version, then something big happened, and we decided to jump on to the AI train. We turned the platform into a dedicated chatbot training solution, and somehow we decided to add a rule-based chatbot because we wanted Mevo to be a chatbot generator. So whether you need AI or a traditional rule-based chatbot, if you use Mevo, you should have everything you need in one platform.

We released our first version in April 2023, and after a few months, in September 2023, we released our AppSumo deal. After 18 months, AppSumo is still a vital customer acquisition channel for us and will continue to be so for a short while.

What’s the current situation?

We recently released our new interface, which makes things easier. We introduced the New Inbox, Notification Receivers, Tags, Email replies when AI responses are insufficient, and more.

But we know there is still a long way to go. There are some known problems, and there are some processes to be improved, (we know our customer support flow should be improved, it’s ironic while we’re providing a solution to make customer support flows better, but it’s also an opportunity), white labeling for agencies, live-chat support, critical integrations like Whatsapp, Discord, Telegram, Shopify, the option to have other LLMs, and more.

You should have noticed that our latest release is December 2024. Of course, we shipped many minor fixes after that date, but there were no significant features. Even some people start to think, isn’t it Mevo maintained yet?

The reason was planning. We were planning and identifying the product pain points. We read the Discord messages, Frill feature requests, AppSumo questions, reviews, and emails from our users. It wasn’t easy to understand and decide which should be part of our new vision and which would not.

We know the pain points now, the things we should improve, the things we don’t even need in the product, the strengths of our product, and the weaknesses. Of course, we also know this is a dynamic process, and we should keep you in the loop, and we will.

What’s next?

As I mentioned, customer support is one of our heaviest tasks, too. Some of you have already noticed late replies to your emails, lack of information about the status of your requests, and sync problems that occur because of having multiple support channels (emails, Discord server, app Sumo questions, and even social media accounts).

We’ve decided those are the pain points we want to focus on. If we can’t solve our customer support issues, how can we claim to do this for our customers?

Even if it’s impossible to quickly handle all the customer queries due to the increased number of questions, we can at least provide an elegant way to follow that and create a transparent process. We can define support tiers, distribute the workload between agents, and try to find better ways to use AI.

And that’s precisely what we’re going to do; We’re going to turn Mevo into an end-to-end customer service platform.

Your customer asks a question. Your AI agent first attempts to answer using your internal or public knowledge base. If the customer isn’t satisfied, they can seamlessly transition to live chat. You can then convert this conversation into a customer support ticket, assign it to the relevant team, and your customer will receive notifications about each update. You will have an internal ticket management system and CRM module in minimal form.

How will it affect you as an existing Mevo customer?

We know some customers use Mevo to create general-purpose chatbots so that these changes won’t affect them too much. We’ll keep rule-based chatbots available because we’re still convinced of their value for customer support flows. We’ll find a way to fit them into the single chatbot flow with AI and live chat features.

However, there may be some features we’ll remove because they don’t fit with our new vision anymore;

Custom domains for standalone chatbot web pages. Offering a standalone page won’t fit with our new product vision, even if it’ll be technically possible to provide chatbots by using it as a link like bot.usemevo.com/bot-id, linking custom domains to them won’t be an option.
Ability to provide OpenAI key support. Therefore, Assistants API support will also be deprecated. We want to make the platform LLM agnostic because different models perform better for various kinds of problems, and this isn’t possible when relying directly on OpenAI.
Web scraping features. We don’t believe this offers as good a value as it sounds. Instead, we’ll introduce public knowledge bases that you can add to your content as support articles, and your chatbot will rely on that information specifically designed for support purposes.

Actions you should take

All of those features will sunset on 1 April 2025, so if you use one of those, you should take some actions, like updating the places you use a custom domain for your chatbot with our internal bot URLs, removing your OpenAI key and Assistant connection, and training your chatbot again after you remove the connection. You can continue using your chatbots using your Mevo credits in your plan. Your chatbot will work smoothly (probably better than before) if you provide all the same training content.

We understand that it is unpleasant for you to lose these rights that you have, and we think it is fair that you gain something in return. To compensate for the removal of these features:

For each lost custom domain feature, your training character limit will increase by 5M.
Losing the OpenAI key feature will grant you an additional 5M character limit.
Losing the web scraping feature adds yet another 5M characters.
Additionally, you’ll receive three extra user seats as compensation for these changes.

We will also offer optional credit plans that you can choose to use once you run out of token credits. These plans will be significantly more accessible and discounted for our existing customers.

We’ll keep you in the loop

You already know we’ve been using a feature request platform, Frill, for a while. We’ll keep using it, and when you check it, you’ll see our updated roadmap. You can still create feature requests, vote on the ideas you like, and leave comments on the ideas.

We’ll also announce a webinar soon about the upcoming changes, and it’ll include a Q&A session. If you have any comments or questions, you can raise them directly with the founder.

We’ll also announce a meeting day, that you can book a 15-minute call slot with 1-on-1 with the founder, this will be a survey-like conversation about the product, what are your favorite features, what features are you missing in Mevo, etc. And if you join these calls, you’ll gain rewards like extra tokens, credits and more.

Final

Thanks for reading this long post.
We believe this vision shift positions Mevo as a powerful alternative among customer service platforms, ultimately simplifying and enhancing your experience. If you have any comments, feel free to share with us by using hi@usemevo.com

Furkan Başaran,
Founder

Looking for a Jotform alternative? Check out mevo

Jotform is a well-known tool for creating online forms and collecting submissions from people. Even if it has handy features, you may need a better alternative with different features.

At this point, we suggest another helpful tool to consider: Mevo. It has many usable features and an easy-to-use user interface for tech-savvy and non-technical persons.

Create a chatbot within our no-code interface.

While it might initially be surprising to recommend a chatbot builder when you’re in search of a form builder, hear us out. In reality, chatbots are simply a modern take on traditional forms, equipped with inputs, checkboxes, buttons, and more.

Moreover, they’re incredibly user-friendly and engaging, thanks to the chat or conversational interface, which is highly favored in today’s digital landscape. In fact, interacting with chatbots can be a more enjoyable experience compared to the often dull interfaces of standard forms.

You can do everything with traditional forms and even more with chatbots.

Here is a live example chatbot which made with Mevo’s no-code interface, and linked to a custom domain name. You can create a chatbot like this in 2 or 3 minutes with zero coding knowledge.

Lots of customization options

Customize your chatbot pages without code.

The layout of your chatbot page is fully customizable, including options for the type of background, selecting an image or color, and even the ability to add your own custom CSS for more sophisticated changes.

Additionally, you have the option to implement your chatbot as a clickable popup on your website, similar to a conventional chatbot typically found at the bottom right corner. (Note: the position of this popup opener is also adjustable.)

Show alternative inputs to different users

Mevo’s logical jumps feature allows for the creation of diverse chatbot pathways based on user replies during a session.

Create alternative paths in chatbot flow by using logical jumps feature.

For instance, you can ask users if they appreciate your company and then present distinct sets of questions to those who are fans versus those who may not be as enthusiastic. 🙂

It’s so easy with Mevo’s no-code chatbot builder interface.

Connect it to your custom domain

Link your chatbot to your organization’s domain to convey a professional image to your audience.

Distribute your chatbot using URLs such as survey.yourdomain.com or feedback.yourdomain.com, among others.

The process is as straightforward as purchasing a domain name on the internet, without any added complexity.

Connect your data to your daily workflow

A popular application of Google Forms involves integrating it with Zapier to establish workflows that incorporate various helpful tools like Discord, Airtable, and more.

Use webhooks feature and integrate mevo to your daily workflow.

This functionality is effortlessly achievable with Mevo’s webhooks feature.

Why do you pay more for less?

Mevo Pro comes with 1000 responses and unlimited chatbots for $19.99, while the Jotform Bronze plan comes with $34 with 25 forms and 1000 responses.

And more

We didn’t even mention other capabilities of Mevo, like AI-powered chatbots, Session History, OpenAI Assistant API support, etc.

Let’s create a free account and try Mevo today.

Looking for a Google Forms alternative? Check out mevo

Google Forms is a well-known tool for creating online forms and collecting submissions from people. Even if it has handy features, sometimes you may need a better alternative.

At this point, we suggest another helpful tool; Mevo. It has many usable features and an easy-to-use user interface for both tech-savvy and non-technical persons.

It may seem a little bit confusing when we’re suggesting a chatbot builder while you’re looking for a form builder, but give us a second. Actually, chatbots are just another form of regular forms that come with inputs, checkboxes, buttons, etc.

Also, they’re very handy and easy to use since the chat/conversation interface is one of the most loved experiences of today. We can even say that it’s enjoyable when compared with the bored forms interfaces.

You can do everything with traditional forms, and even more with chatbots.

Here is a live example chatbot which made with Mevo’s no-code interface, and linked to a custom domain name. You can create a chatbot like this in 2 or 3 minutes with zero coding knowledge.

Lots of customization options

You can customize the chatbot page layout, background type, background image, or background color, you can even inject your custom CSS for advanced modifications.

Or, you can use your chatbot as an openable chatbot popup on your website like a traditional chatbot at the bottom right corner. (ps: you can even change the position of this opener.)

Show alternative inputs to different users

Thanks to Mevo’s logical jumps feature, you can create alternative chatbot flows according to user responses in a chatbot session.

Ask your users to “Do they like your company?”, and show different questions to your fans and different questions to your haters. 🙂

It’s so easy with Mevo’s no-code chatbot builder interface.

Connect it to your custom domain

You can connect your chatbot to your organization’s domain and create a professional impression on your audience.

Share your chatbot as a URL like survey.yourdomain.com or feedback.yourdomain.com etc.

It’s as easy as buying a domain name online. Not harder than that.

Connect your data to your daily workflow

One of the most common use cases of Google Forms is connecting it to Zapier, and creating a pipeline that includes lots of useful tools like Discord, Airtable, etc.

You can do this with Mevo’s webhooks feature with ease.

And more

We didn’t even mention other capabilities of Mevo like AI-powered chatbots, Session History, OpenAI Assistant API support, etc.

Let’s create a free account and try Mevo today.

Looking for a Landbot.io Alternative? Check Out Mevo

As the digital landscape evolves, so does the need for more dynamic and versatile chatbot solutions. Mevo emerges as a superior alternative to Landbot.io, offering a range of features catering to diverse needs, from simple customer inquiries to complex, AI-driven interactions.

Better interface

Mevo’s no-code interface makes it accessible to tech-savvy and non-technical users; unlike Landbot.io, Mevo offers dual chatbot options, encompassing rule-based and AI-powered systems and providing a comprehensive solution for various business applications.

Train your chatbot within our no-code interface.

More customization

Mevo’s customization capabilities are a significant advantage. Users can embed chatbots on websites as popups or iframes and even use custom domains for a branded experience. The platform’s advanced logical jump feature enhances user interactions by dynamically adjusting conversation paths based on user inputs. This level of customization and interaction is not commonly found in platforms like Landbot.io.

Customize your chatbot with lots of options.

Assistant API integration

Mevo’s integration with OpenAI’s assistant API sets it apart, offering seamless usage of existing assistants and a sophisticated chatbot experience. The platform’s support for various training materials, including PDFs, texts, or URLs, ensures your chatbot is well-equipped to handle specific user queries.

Link your Assistant to mevo. Use your GPTs as a chatbot.

Better pricing

Mevo’s pricing structure includes free Basic and feature-rich Pro plans.

Mevo Basic Plan: This free plan is perfect for those starting out or with minimal needs. It includes one user seat, one bot, 10 responses for rule-based chatbots, and 50K tokens for AI chatbots. This plan includes basic analytics, community-level support, customization options, and email notifications.

Mevo Pro Plan: Aimed at businesses and users requiring more advanced features, the Pro Plan offers custom domain names for up to 5 chatbots, logical jumps for rule-based chatbots, 5 user seats, 1,000 responses for rule-based chatbots, and a generous 2M tokens for AI chatbots. This plan also includes unlimited bots, the absence of Mevo branding, webhooks, and more advanced features.

Mevo has a $19.99 starter plan, while landbot.io starts at €40.

Both plans are designed to cater to a wide range of needs, from basic to advanced, ensuring users can select a plan that best suits their requirements.

Integrate it into your daily workflows

Mevo’s webhook support and integration with Zapier further extend its functionality, allowing businesses to connect their chatbots to various tools and services. This makes Mevo a versatile choice for various business needs, surpassing the capabilities of Landbot.io.

Both plans come equipped with analytics capabilities, providing insights into chatbot performance and user interactions. This feature is crucial for optimizing the chatbot experience and improving engagement.

Conclusion

In summary, Mevo offers a more diverse and customizable chatbot solution than Landbot.io. Its range of features, combined with flexible pricing, makes it an ideal choice for businesses of all sizes looking for a comprehensive digital communication tool.

Experience the full potential of Mevo and transform your customer engagement strategy today.

Let’s create a free account and try mevo today.

Looking for a Collect.chat Alternative? Check Out Mevo

Are you looking for a collect.chat alternative? Get more for the same price with mevo. While Collect.chat offers a straightforward chatbot solution for websites, Mevo is a more versatile and comprehensive alternative.

Intuitive No-Code Interface and Versatile Chatbots

Build rule-based chatbots within our no-code interface.

Mevo’s no-code interface caters to both tech-savvy and non-technical users, offering a balance of simplicity and functionality. Unlike Collect.chat, Mevo provides both AI-powered and rule-based chatbot options. This dual approach addresses a broader spectrum of communication needs, from handling simple queries to managing complex, AI-driven interactions.

Customization at Its Best

Mevo shines with its customization options. It allows users to create chatbots that can be embedded as popups or iframes on their websites or even use custom domains for a more branded experience. Such a level of customization is not commonly found in platforms like Collect.chat, making Mevo a more adaptable solution for businesses looking to maintain brand consistency.

Advanced Features for Enhanced User Experience

Mevo’s logical jump feature is a game-changer. It creates dynamic conversation paths that adjust based on user responses, offering a more personalized and engaging experience. Mevo’s support for OpenAI Assistant API integration also allows for a more seamless and sophisticated chatbot functionality.

Webhooks and Zapier Integration

Mevo’s functionality is further enhanced by its webhook support and integration with Zapier. This feature allows businesses to connect their chatbots to various tools and services, making it a versatile choice for different business needs.

Pricing Plans for Every Need

Mevo’s pricing structure includes free Basic and feature-rich Pro plans.

Both plans are designed to cater to a wide range of needs, from basic to advanced, ensuring users can select a plan that best suits their requirements.

Get more for the same price

While collect.chat offers 500 monthly responses for $24, mevo offers 1000 monthly responses and lots of bonus features like AI-powered chatbots, etc.

Why do you pay more for less?

Conclusion

For those seeking a comprehensive, customizable, and user-friendly chatbot solution, Mevo is a superior choice over Collect.chat. Its range of features and flexible pricing make it an ideal choice for businesses of all sizes.

Experience the full potential of Mevo and transform your digital communication strategy today.

Let’s create a free account and try mevo today.

The Best Free Visual AI Chatbot Builder Without Code in 2023

In the dynamic digital communication landscape, businesses constantly seek innovative ways to engage with their audience. Enter Mevo, a revolutionary no-code chatbot builder that empowers users to create sophisticated chatbots effortlessly. As we enter 2023, let’s explore why Mevo is the best free visual AI chatbot builder without code.

Unleashing the Power of Conversation by Building Chatbot

Mevo offers a seamless blend of AI and rule-based chatbot options. This versatility ensures that users, regardless of their coding background, can craft chatbots tailored to their specific needs. Whether you prefer the logical structure of rule-based chatbots or the dynamic capabilities of AI, Mevo has you covered.

No Code, No Problem, Build Chatbot Without Coding

Mevo's Rule-based chatbot builder interface — Mevo’s Rule-based chatbot builder interface

The hallmark of Mevo is its commitment to making chatbot creation accessible to everyone, even those without coding knowledge. The intuitive interface allows users to design chatbot pages with customizable layouts and background images effortlessly.

Customize your chatbot by using our builder, choose background image and set layout

With just a few clicks, you can bring your chatbot to life, enhancing user experience without the need for complex code.

Tailored Experiences with Logical Jumps, Build Alternative Paths for Your Chatbot

Add logical jumps to your chatbot by using no-code builder interface

Mevo goes beyond basic chatbot functionality with its logical jumps feature for classic chatbots. This innovative capability enables the creation of alternative paths based on user responses, providing a tailored experience for each interaction. It’s a game-changer for businesses aiming to offer personalized and engaging conversations with their audience.

Seamless Integration and Custom Domain Support for Your Chatbot Page

Add your domain to your chatbot page with custom domain feature

Branding is crucial, and Mevo recognizes this by offering custom domain support. By adding your domain to the chatbot page using CNAME, you can ensure a seamless and branded user experience. Additionally, Mevo allows you to integrate your chatbot into your web page effortlessly with just a single line of integration code. This flexibility makes Mevo a valuable asset for businesses looking to maintain a cohesive online presence.

Stay in the Know with Notifications and Export Capabilities

Get notified when someone interacts with your chatbot

Mevo understands the importance of staying informed. Users can receive notifications when someone interacts with their chatbot, enabling timely responses.

Export user submissions by using the export as CSV button

Moreover, the ability to export all user submissions via CSV ensures that you have a comprehensive record of user interactions, allowing for further analysis and strategic decision-making.

Let Your Chatbot Learn From PDFs

Just select your PDFs and upload them, and your chatbot will answer all questions about context. You can train your AI chatbot using multiple PDF files.

Train your chatbot with PDF files by using our no-code chatbot builder interface

Work With Your Team

You can invite your teammates to your workspace and use mevo with your colleagues.

Build Your Chatbot in The Future of Conversational AI

As businesses strive to stay ahead in the competitive digital landscape, Mevo emerges as a beacon of innovation in conversational AI. With its user-friendly approach, customization options, and powerful features, Mevo is undoubtedly the best free visual AI chatbot builder without code in 2023.

In conclusion, whether you’re a small business owner looking to enhance customer engagement or a marketing professional aiming to streamline communication, Mevo is your go-to solution. Join the conversation and unlock the potential of chatbots with Mevo – where the future of conversational AI begins.

Create your free account and try it yourself now.

BLACK FRIDAY DEAL is HERE: Get %50 OFF for all plans

The best part of the year has come and we also prepared a gift for you as mevo, the best chatbot builder in town.

You can get %50 OFF for all plans, monthly or annually and you can save up to $100 if you choose an annual plan.

Here are the steps on how you can use your coupon.

1. Create an account or log in to your existing account

Be a new or an existing customer, it doesn’t matter, you can use the BLACKFRIDAY23 coupon for both scenarios.

2. Open the upgrade modal from the home page

Click on the “Unlock more with Pro” box and open the upgrade modal.

Or you can find it under Settings -> Subscriptions view.

3. Choose the best plan for yourself

Choose the best plan for yourself, your %50 off coupon will work for both monthly and annual plans. But you can save %16 + %50, almost $150 if you buy the annual deal.

4. Apply the coupon on the checkout page

You’ll see a blue text as “Apply promotion code”, click on it, and it’ll become an input, type BLACKFRIDAY23 into it and click on the Apply button.

That’s it! Enjoy your %50 OFF.

You can always contact us via hi@usemevo.com or our community discord channel.

Go app.usemevo.com/register and get your Black Friday deal now! Remember this deal only available until 30 November 2023.

October 2023 Update: Custom domains, train your AI-chatbots with multiple PDFs and more

Hello

Mevo’s october update is here and we’re thrilled to unveil the latest features that make mevo, your favorite chatbot builder, even better.

Here’s what’s new with this month’s update:

Custom Domain Support
Link your chatbots to your own domains like chat.yourcompany.com

link your chatbot to your own domain easily.

Multiple PDF File Source Support
Now, your bots can fetch info from multiple PDF files seamlessly

Train your AI-chatbot with multiple PDF files at the same time.

Chatbot Localization
More localization options for your chatbot

More localization for your chatbot page.

…and much more!

Get started with mevo today and experience the future of chatbot building.

Try it out now and watch your chatbots reach new heights!Thanks for being a part of our journey.

Stay tuned for more amazing updates from mevo!

Top 5 Best Customer Feedback Tools | 2023

In today’s fast-paced and highly competitive business landscape, understanding your customers and their needs is paramount to success. Customer feedback plays a crucial role in shaping your products and services, allowing you to meet and exceed customer expectations. To collect and analyze customer feedback effectively, you need the right tools. In this post, we will introduce you to the top 5 customer feedback tools for 2023.

1. Mevo

Mevo is an innovative chatbot builder that empowers businesses to create personalized chatbots that understand their company, products, and services. If you’re tired of repeatedly answering the same questions or need a way to engage with your audience more efficiently, Mevo offers a user-friendly solution.

Key Features:

No-Code Interface: Mevo boasts an easy-to-use, no-code chatbot builder, making it accessible to businesses without extensive technical expertise.
Personalization: With Mevo, you can customize your chatbot to have in-depth knowledge about your company, products, and services, ensuring it can provide accurate and relevant answers to user inquiries.
Rule-based and AI-Powered Options: Mevo offers a range of options, allowing you to build scripted chatbots for specific responses or integrate AI-powered capabilities for more dynamic interactions.
Templates: Access a library of templates to jumpstart your chatbot creation process, saving you time and effort in designing the ideal conversation flow.
Shareable Chatbot Pages: Easily share or embed your Mevo chatbot on your website or other online platforms, enabling your audience to interact with it seamlessly.
Real-Time Notifications: Stay updated with real-time notifications when users interact with your chatbot, ensuring that you can respond promptly to any follow-up inquiries.

Mevo is an excellent choice for businesses seeking a straightforward way to build chatbots that enhance customer engagement and streamline communication. Whether you’re looking to answer frequently asked questions, guide users through your products or services, or provide support, Mevo’s features empower you to create a chatbot that aligns with your unique business needs.

As you explore the world of chatbot builders, consider how Mevo can benefit your business and improve the user experience. With its no-code approach and personalized interactions, it’s a valuable addition to any customer engagement strategy.

The price is $19.99/per monthly or $199.99/per yearly, with a 1000 response quota per month. It has also a free tier.

Customer Feedback Chatbot Shareable Page

Stats and submissions can be seen from single view

Here is a feedback chatbot demo created by using Mevo, you can put this on your web page or share it as a URL.

2. Typeform

Typeform is a versatile survey and feedback tool known for its engaging and interactive survey design. If you want to make the feedback collection process more visually appealing and enjoyable for your respondents, Typeform is an excellent choice.

Key Features:

Interactive Surveys: Typeform allows you to create surveys and feedback forms with a highly engaging and conversational format. This can lead to higher response rates and more meaningful insights.
Customization: You can fully customize the appearance and design of your surveys to match your brand identity, ensuring a seamless and professional experience for your respondents.
Logic Jumps: Typeform enables you to create dynamic surveys that adjust based on the respondent’s answers. This can help you gather more relevant information and streamline the survey process.
Data Analytics: Typeform provides real-time analytics and reporting to help you quickly analyze the feedback you receive and make informed decisions.
Integration: It seamlessly integrates with other software and tools, allowing you to streamline your feedback collection process.

Typeform is an ideal choice for businesses that want to make feedback collection a more engaging and interactive experience for their customers. Whether you’re gathering opinions, conducting market research, or seeking customer satisfaction feedback, Typeform offers a unique and effective approach.

As you explore the options in the world of customer feedback tools, consider your specific needs, the preferences of your target audience, and your overall business objectives to select the tool that’s the best fit for your organization.

The price is $29/per month or $300/per year, with a 100 response quota per month, which is %10 of Mevo.

3. Collect.Chat

Collect.chat is a chatbot-based customer feedback tool that offers a conversational and interactive way to gather feedback. If you’re looking to engage your website visitors in real-time conversations and collect feedback seamlessly, Collect.chat is an excellent choice.

Key Features:

Chatbot Surveys: Collect.chat allows you to create chatbots that engage with website visitors in a conversational manner, making the feedback collection process feel more like a natural conversation.
Customization: You can design chatbots to match your brand’s look and feel and customize the conversation flow to gather specific feedback that matters most to your business.
Integration: Collect.chat seamlessly integrates with various platforms, including popular CRM systems and messaging apps, ensuring that the feedback data is easily accessible where you need it most.
Real-time Insights: The tool provides real-time analytics and insights, allowing you to monitor visitor interactions and collect immediate feedback as visitors engage with your chatbots.
Automation: Collect.chat offers automation features, making it easy to set up automated responses and collect feedback 24/7, even when your team is not available.

Collect.chat is a valuable addition to your customer feedback toolkit, especially if you want to engage with website visitors in a more personalized and interactive way. It’s an excellent choice for businesses that seek real-time insights and want to provide a user-friendly and engaging feedback experience.

When considering Collect.chat or any other feedback tool, remember to evaluate its features, ease of integration, and ability to provide actionable insights. Tailor your choice to match your business needs and your customer’s preferences, ensuring that the feedback collection process is both effective and enjoyable.

The price is $24/per month or $216/per year, with a 500 response quota per month, which is %50 of Mevo.

4. Zendesk

Zendesk is a comprehensive customer service platform that goes beyond feedback collection to offer a complete customer support and engagement solution. It allows businesses to collect feedback, measure customer satisfaction, and provide exceptional customer support all in one place.

Key Features:

Multi-Channel Support: Zendesk enables businesses to engage with customers across various channels, including email, chat, social media, and more. This helps you collect feedback from multiple touchpoints.
Feedback Surveys: With built-in survey tools, Zendesk makes it easy to gather feedback from customers after support interactions. This feedback helps you understand the quality of your customer service.
Ticketing System: Zendesk’s core feature is its ticketing system, which helps businesses manage customer inquiries and issues effectively. It allows for the efficient tracking and resolution of problems, leading to improved customer satisfaction.
Analytics and Reporting: Zendesk offers robust analytics and reporting capabilities, giving you insights into customer feedback, support team performance, and areas that may need improvement.
Automation: The platform includes automation features, allowing you to streamline your customer support processes and gather feedback at key touchpoints throughout the customer journey.
Integration: Zendesk integrates with various CRM systems, marketing tools, and customer feedback software, ensuring that you can access and act upon customer feedback data seamlessly.

Zendesk is a go-to choice for businesses that want to provide top-notch customer support and gather feedback from customers throughout their journey. Whether you’re a small startup or a large enterprise, Zendesk’s feature-rich platform can help you enhance customer experiences and make data-driven decisions based on feedback.

When considering Zendesk, evaluate its customer support features, scalability, and the ability to integrate customer feedback into your overall support strategy. Zendesk is more than just a feedback tool; it’s a comprehensive solution for managing and improving customer interactions.

The price is $345/per month or $3300/per year for 5 agents.

5. Countly

Countly is a powerful customer feedback and analytics platform designed to help businesses gain deep insights into user behavior and preferences. While it excels in providing detailed analytics, it also includes feedback collection tools that enable you to understand your customers better.

Key Features:

User Segmentation: Countly’s robust analytics allow you to segment your user base in various ways, providing a granular understanding of customer preferences and behavior.
Feedback Widgets: Countly offers feedback collection widgets and forms that can be integrated into your website or application, allowing users to submit feedback seamlessly.
Data-Driven Insights: The platform uses data analytics to help you make informed decisions. This data-driven approach can help you identify areas where customers are experiencing issues or have specific needs.
Custom Dashboards: Countly allows you to create customized dashboards to track the metrics that matter most to your business. This makes it easy to visualize and interpret customer feedback and analytics.
Omnichannel Insights: Countly provides a comprehensive view of customer interactions across various channels, enabling you to collect feedback and analyze user behavior from multiple sources.
Real-Time Reporting: Countly offers real-time reporting and notifications, so you can act on critical customer feedback and insights promptly.

Countly is an excellent choice for businesses that want to understand their customers on a deeper level. By combining feedback collection and analytics, you can gather insights into user behavior, preferences, and pain points. This allows you to make data-informed decisions to improve your products and services.

As you explore Countly, consider its ability to deliver actionable insights, integrate feedback with your broader analytics strategy, and its ability to provide a comprehensive view of customer interactions. It’s a valuable tool for businesses looking to gain a holistic understanding of their user base and make data-driven improvements.

Countly has no open-pricing policy currently, so you need to contact with them for custom pricing options.

Conclusion

In summary, collecting and analyzing customer feedback is essential for any business aiming to provide exceptional products and services. These top 10 customer feedback tools for 2023 offer a wide range of features and capabilities, catering to different business needs. By choosing the right tool and actively listening to your customers, you can gain valuable insights and continuously improve your offerings to stay competitive in the ever-evolving market.