If you’re seeking a versatile chatbot solution beyond Chatwith’s offerings, Mevo is an excellent alternative. While Chatwith focuses on integrating ChatGPT with websites and files, Mevo takes it further by offering rule-based and AI-powered chatbots. Mevo’s no-code interface ensures ease of use, appealing to users without technical expertise.
Mevo excels with its customization options. You can embed chatbots as popups or iframes and even use custom domains for a branded experience. Its logical jump feature enhances interaction quality by dynamically adjusting conversation paths based on user inputs.
What sets Mevo apart is its OpenAI Assistant API integration, allowing for a seamless use of existing assistants. Training supports various formats, including PDFs, raw texts, or URLs. Moreover, Mevo’s webhook support and Zapier integration make it an ideal fit for diverse business needs.
Mevo’s pricing structure includes free Basic and feature-rich Pro plans.
Mevo Basic Plan: This free plan is perfect for those starting out or with minimal needs. It includes one user seat, one bot, 10 responses for rule-based chatbots, and 50K tokens for AI chatbots. This plan includes basic analytics, community-level support, customization options, and email notifications.
Mevo Pro Plan: Aimed at businesses and users requiring more advanced features, the Pro Plan offers custom domain names for up to 5 chatbots, logical jumps for rule-based chatbots, 5 user seats, 1,000 responses for rule-based chatbots, and a generous 2M tokens for AI chatbots. This plan also includes unlimited bots, the absence of Mevo branding, webhooks, and more advanced features.
Both plans are designed to cater to a wide range of needs, from basic to advanced, ensuring users can select a plan that best suits their requirements.
In conclusion, Mevo presents itself as a more comprehensive and customizable chatbot solution than Chatwith. Its user-friendly design and flexible pricing model make it suitable for various applications, from small businesses to larger enterprises.
Discover the advantages of Mevo and elevate your digital communication strategy today.
When customers reach out to you, their primary expectation is the swift and efficient resolution of their concerns. However, with expanding your customer base, assigning a service agent to every request becomes increasingly challenging. Fortunately, leading AI chatbots excel in delivering top-notch customer care while simultaneously alleviating the workload on your service team.
In this post, I’ll introduce you to the finest and the most affordable AI chatbot designed specifically for customer service; Mevo. It uses the power of AI to automate responses to customer inquiries, extracting context from text, PDF files, products, FAQs, and the chat history between customers.
What Constitutes an AI Chatbot for Customer Service? AI chatbots serve as automated responders to customer queries, operating through a cloud-based software platform seamlessly integrated with your customer-facing website. Mevo is intricately programmed to deliver personalized support tailored to the unique specifications of your organization.
In essence, when a customer visits your website with a concern, the chatbot feature enables them to engage with a representative instantly by inputting their request into a chat window. Despite being managed by a third-party provider, the experience seamlessly unfolds on your website.
Let your chatbot know your company services and products
You can teach your products and services with their name, price, and description. When someone comes and asks questions about any feature, your chatbot will know which plan or product includes that feature and navigate customer.
Incentive users to engage with predefined questions
By providing some predefined questions with their answers, you can incentivize your visitors to engage with your chatbot.
Get notified when someone interacts with your chatbot
All admins in your organization will receive an email notification when someone interacts with your chatbot. You can see all conversations between your chatbot and visitors by visiting the dashboard.
This feature also allows you to optimize your prompt and training information for uncovered subjects.
See conversation history, user location, session duration, and more
You can see how your chatbot responds to questions from your visitors. Session duration, message count, city, browser, operating system, and more.
Use your chatbot as a stand-alone webpage with your domain like: support.yourcompany.com
You can use your chatbot as a shareable URL, and assign it to your domain by setting CNAME settings.
You can customize background design or chatbot page layout with your own style.
BONUS: Create customer satisfaction surveys with our rule-based chatbots
You can create surveys for any purpose by using our rule-based chatbot flows. Here is an example of our custom domain feature:
For a temporary time, we have a Black Friday Deal: You can get %50 OFF for monthly and yearly plans by using the BLACKFRIDAY23 coupon code on the checkout page.
If you need any help or any questions, don’t hesitate to contact us via hi@usemevo.com or our AI chatbot on usemevo.com.
In today’s fast-paced and highly competitive business landscape, understanding your customers and their needs is paramount to success. Customer feedback plays a crucial role in shaping your products and services, allowing you to meet and exceed customer expectations. To collect and analyze customer feedback effectively, you need the right tools. In this post, we will introduce you to the top 5 customer feedback tools for 2023.
Mevo is an innovative chatbot builder that empowers businesses to create personalized chatbots that understand their company, products, and services. If you’re tired of repeatedly answering the same questions or need a way to engage with your audience more efficiently, Mevo offers a user-friendly solution.
Key Features:
No-Code Interface: Mevo boasts an easy-to-use, no-code chatbot builder, making it accessible to businesses without extensive technical expertise.
Personalization: With Mevo, you can customize your chatbot to have in-depth knowledge about your company, products, and services, ensuring it can provide accurate and relevant answers to user inquiries.
Rule-based and AI-Powered Options: Mevo offers a range of options, allowing you to build scripted chatbots for specific responses or integrate AI-powered capabilities for more dynamic interactions.
Templates: Access a library of templates to jumpstart your chatbot creation process, saving you time and effort in designing the ideal conversation flow.
Shareable Chatbot Pages: Easily share or embed your Mevo chatbot on your website or other online platforms, enabling your audience to interact with it seamlessly.
Real-Time Notifications: Stay updated with real-time notifications when users interact with your chatbot, ensuring that you can respond promptly to any follow-up inquiries.
Mevo is an excellent choice for businesses seeking a straightforward way to build chatbots that enhance customer engagement and streamline communication. Whether you’re looking to answer frequently asked questions, guide users through your products or services, or provide support, Mevo’s features empower you to create a chatbot that aligns with your unique business needs.
As you explore the world of chatbot builders, consider how Mevo can benefit your business and improve the user experience. With its no-code approach and personalized interactions, it’s a valuable addition to any customer engagement strategy.
The price is $19.99/per monthly or $199.99/per yearly, with a 1000 response quota per month. It has also a free tier.
Customer Feedback Chatbot Shareable PageStats and submissions can be seen from single view
Typeform is a versatile survey and feedback tool known for its engaging and interactive survey design. If you want to make the feedback collection process more visually appealing and enjoyable for your respondents, Typeform is an excellent choice.
Key Features:
Interactive Surveys: Typeform allows you to create surveys and feedback forms with a highly engaging and conversational format. This can lead to higher response rates and more meaningful insights.
Customization: You can fully customize the appearance and design of your surveys to match your brand identity, ensuring a seamless and professional experience for your respondents.
Logic Jumps: Typeform enables you to create dynamic surveys that adjust based on the respondent’s answers. This can help you gather more relevant information and streamline the survey process.
Data Analytics: Typeform provides real-time analytics and reporting to help you quickly analyze the feedback you receive and make informed decisions.
Integration: It seamlessly integrates with other software and tools, allowing you to streamline your feedback collection process.
Typeform is an ideal choice for businesses that want to make feedback collection a more engaging and interactive experience for their customers. Whether you’re gathering opinions, conducting market research, or seeking customer satisfaction feedback, Typeform offers a unique and effective approach.
As you explore the options in the world of customer feedback tools, consider your specific needs, the preferences of your target audience, and your overall business objectives to select the tool that’s the best fit for your organization.
The price is $29/per month or $300/per year, with a 100 response quota per month, which is %10 of Mevo.
3. Collect.Chat
Collect.chat is a chatbot-based customer feedback tool that offers a conversational and interactive way to gather feedback. If you’re looking to engage your website visitors in real-time conversations and collect feedback seamlessly, Collect.chat is an excellent choice.
Key Features:
Chatbot Surveys: Collect.chat allows you to create chatbots that engage with website visitors in a conversational manner, making the feedback collection process feel more like a natural conversation.
Customization: You can design chatbots to match your brand’s look and feel and customize the conversation flow to gather specific feedback that matters most to your business.
Integration: Collect.chat seamlessly integrates with various platforms, including popular CRM systems and messaging apps, ensuring that the feedback data is easily accessible where you need it most.
Real-time Insights: The tool provides real-time analytics and insights, allowing you to monitor visitor interactions and collect immediate feedback as visitors engage with your chatbots.
Automation: Collect.chat offers automation features, making it easy to set up automated responses and collect feedback 24/7, even when your team is not available.
Collect.chat is a valuable addition to your customer feedback toolkit, especially if you want to engage with website visitors in a more personalized and interactive way. It’s an excellent choice for businesses that seek real-time insights and want to provide a user-friendly and engaging feedback experience.
When considering Collect.chat or any other feedback tool, remember to evaluate its features, ease of integration, and ability to provide actionable insights. Tailor your choice to match your business needs and your customer’s preferences, ensuring that the feedback collection process is both effective and enjoyable.
The price is $24/per month or $216/per year, with a 500 response quota per month, which is %50 of Mevo.
4. Zendesk
Zendesk is a comprehensive customer service platform that goes beyond feedback collection to offer a complete customer support and engagement solution. It allows businesses to collect feedback, measure customer satisfaction, and provide exceptional customer support all in one place.
Key Features:
Multi-Channel Support: Zendesk enables businesses to engage with customers across various channels, including email, chat, social media, and more. This helps you collect feedback from multiple touchpoints.
Feedback Surveys: With built-in survey tools, Zendesk makes it easy to gather feedback from customers after support interactions. This feedback helps you understand the quality of your customer service.
Ticketing System: Zendesk’s core feature is its ticketing system, which helps businesses manage customer inquiries and issues effectively. It allows for the efficient tracking and resolution of problems, leading to improved customer satisfaction.
Analytics and Reporting: Zendesk offers robust analytics and reporting capabilities, giving you insights into customer feedback, support team performance, and areas that may need improvement.
Automation: The platform includes automation features, allowing you to streamline your customer support processes and gather feedback at key touchpoints throughout the customer journey.
Integration: Zendesk integrates with various CRM systems, marketing tools, and customer feedback software, ensuring that you can access and act upon customer feedback data seamlessly.
Zendesk is a go-to choice for businesses that want to provide top-notch customer support and gather feedback from customers throughout their journey. Whether you’re a small startup or a large enterprise, Zendesk’s feature-rich platform can help you enhance customer experiences and make data-driven decisions based on feedback.
When considering Zendesk, evaluate its customer support features, scalability, and the ability to integrate customer feedback into your overall support strategy. Zendesk is more than just a feedback tool; it’s a comprehensive solution for managing and improving customer interactions.
The price is $345/per month or $3300/per year for 5 agents.
5. Countly
Countly is a powerful customer feedback and analytics platform designed to help businesses gain deep insights into user behavior and preferences. While it excels in providing detailed analytics, it also includes feedback collection tools that enable you to understand your customers better.
Key Features:
User Segmentation: Countly’s robust analytics allow you to segment your user base in various ways, providing a granular understanding of customer preferences and behavior.
Feedback Widgets: Countly offers feedback collection widgets and forms that can be integrated into your website or application, allowing users to submit feedback seamlessly.
Data-Driven Insights: The platform uses data analytics to help you make informed decisions. This data-driven approach can help you identify areas where customers are experiencing issues or have specific needs.
Custom Dashboards: Countly allows you to create customized dashboards to track the metrics that matter most to your business. This makes it easy to visualize and interpret customer feedback and analytics.
Omnichannel Insights: Countly provides a comprehensive view of customer interactions across various channels, enabling you to collect feedback and analyze user behavior from multiple sources.
Real-Time Reporting: Countly offers real-time reporting and notifications, so you can act on critical customer feedback and insights promptly.
Countly is an excellent choice for businesses that want to understand their customers on a deeper level. By combining feedback collection and analytics, you can gather insights into user behavior, preferences, and pain points. This allows you to make data-informed decisions to improve your products and services.
As you explore Countly, consider its ability to deliver actionable insights, integrate feedback with your broader analytics strategy, and its ability to provide a comprehensive view of customer interactions. It’s a valuable tool for businesses looking to gain a holistic understanding of their user base and make data-driven improvements.
Countly has no open-pricing policy currently, so you need to contact with them for custom pricing options.
Conclusion
In summary, collecting and analyzing customer feedback is essential for any business aiming to provide exceptional products and services. These top 10 customer feedback tools for 2023 offer a wide range of features and capabilities, catering to different business needs. By choosing the right tool and actively listening to your customers, you can gain valuable insights and continuously improve your offerings to stay competitive in the ever-evolving market.
