Monthly Archives: October 2023

Top 5 Best Customer Feedback Tools | 2023

In today’s fast-paced and highly competitive business landscape, understanding your customers and their needs is paramount to success. Customer feedback plays a crucial role in shaping your products and services, allowing you to meet and exceed customer expectations. To collect and analyze customer feedback effectively, you need the right tools. In this post, we will introduce you to the top 5 customer feedback tools for 2023.

1. Mevo

Mevo's Rule-based chatbot builder interface
Mevo’s Rule-based chatbot builder interface

Mevo is an innovative chatbot builder that empowers businesses to create personalized chatbots that understand their company, products, and services. If you’re tired of repeatedly answering the same questions or need a way to engage with your audience more efficiently, Mevo offers a user-friendly solution.

Key Features:

  • No-Code Interface: Mevo boasts an easy-to-use, no-code chatbot builder, making it accessible to businesses without extensive technical expertise.
  • Personalization: With Mevo, you can customize your chatbot to have in-depth knowledge about your company, products, and services, ensuring it can provide accurate and relevant answers to user inquiries.
  • Rule-based and AI-Powered Options: Mevo offers a range of options, allowing you to build scripted chatbots for specific responses or integrate AI-powered capabilities for more dynamic interactions.
  • Templates: Access a library of templates to jumpstart your chatbot creation process, saving you time and effort in designing the ideal conversation flow.
  • Shareable Chatbot Pages: Easily share or embed your Mevo chatbot on your website or other online platforms, enabling your audience to interact with it seamlessly.
  • Real-Time Notifications: Stay updated with real-time notifications when users interact with your chatbot, ensuring that you can respond promptly to any follow-up inquiries.

Mevo is an excellent choice for businesses seeking a straightforward way to build chatbots that enhance customer engagement and streamline communication. Whether you’re looking to answer frequently asked questions, guide users through your products or services, or provide support, Mevo’s features empower you to create a chatbot that aligns with your unique business needs.

As you explore the world of chatbot builders, consider how Mevo can benefit your business and improve the user experience. With its no-code approach and personalized interactions, it’s a valuable addition to any customer engagement strategy.

The price is $19.99/per monthly or $199.99/per yearly, with a 1000 response quota per month. It has also a free tier.

Customer Feedback Chatbot Shareable Page
Customer Feedback Chatbot Shareable Page
Stats and submissions can be seen from single view
Stats and submissions can be seen from single view

Here is a feedback chatbot demo created by using Mevo, you can put this on your web page or share it as a URL.

2. Typeform

Typeform is a versatile survey and feedback tool known for its engaging and interactive survey design. If you want to make the feedback collection process more visually appealing and enjoyable for your respondents, Typeform is an excellent choice.

Key Features:

  • Interactive Surveys: Typeform allows you to create surveys and feedback forms with a highly engaging and conversational format. This can lead to higher response rates and more meaningful insights.
  • Customization: You can fully customize the appearance and design of your surveys to match your brand identity, ensuring a seamless and professional experience for your respondents.
  • Logic Jumps: Typeform enables you to create dynamic surveys that adjust based on the respondent’s answers. This can help you gather more relevant information and streamline the survey process.
  • Data Analytics: Typeform provides real-time analytics and reporting to help you quickly analyze the feedback you receive and make informed decisions.
  • Integration: It seamlessly integrates with other software and tools, allowing you to streamline your feedback collection process.

Typeform is an ideal choice for businesses that want to make feedback collection a more engaging and interactive experience for their customers. Whether you’re gathering opinions, conducting market research, or seeking customer satisfaction feedback, Typeform offers a unique and effective approach.

As you explore the options in the world of customer feedback tools, consider your specific needs, the preferences of your target audience, and your overall business objectives to select the tool that’s the best fit for your organization.

The price is $29/per month or $300/per year, with a 100 response quota per month, which is %10 of Mevo.

3. Collect.Chat

Collect.chat is a chatbot-based customer feedback tool that offers a conversational and interactive way to gather feedback. If you’re looking to engage your website visitors in real-time conversations and collect feedback seamlessly, Collect.chat is an excellent choice.

Key Features:

  • Chatbot Surveys: Collect.chat allows you to create chatbots that engage with website visitors in a conversational manner, making the feedback collection process feel more like a natural conversation.
  • Customization: You can design chatbots to match your brand’s look and feel and customize the conversation flow to gather specific feedback that matters most to your business.
  • Integration: Collect.chat seamlessly integrates with various platforms, including popular CRM systems and messaging apps, ensuring that the feedback data is easily accessible where you need it most.
  • Real-time Insights: The tool provides real-time analytics and insights, allowing you to monitor visitor interactions and collect immediate feedback as visitors engage with your chatbots.
  • Automation: Collect.chat offers automation features, making it easy to set up automated responses and collect feedback 24/7, even when your team is not available.

Collect.chat is a valuable addition to your customer feedback toolkit, especially if you want to engage with website visitors in a more personalized and interactive way. It’s an excellent choice for businesses that seek real-time insights and want to provide a user-friendly and engaging feedback experience.

When considering Collect.chat or any other feedback tool, remember to evaluate its features, ease of integration, and ability to provide actionable insights. Tailor your choice to match your business needs and your customer’s preferences, ensuring that the feedback collection process is both effective and enjoyable.

The price is $24/per month or $216/per year, with a 500 response quota per month, which is %50 of Mevo.

4. Zendesk

Zendesk is a comprehensive customer service platform that goes beyond feedback collection to offer a complete customer support and engagement solution. It allows businesses to collect feedback, measure customer satisfaction, and provide exceptional customer support all in one place.

Key Features:

  • Multi-Channel Support: Zendesk enables businesses to engage with customers across various channels, including email, chat, social media, and more. This helps you collect feedback from multiple touchpoints.
  • Feedback Surveys: With built-in survey tools, Zendesk makes it easy to gather feedback from customers after support interactions. This feedback helps you understand the quality of your customer service.
  • Ticketing System: Zendesk’s core feature is its ticketing system, which helps businesses manage customer inquiries and issues effectively. It allows for the efficient tracking and resolution of problems, leading to improved customer satisfaction.
  • Analytics and Reporting: Zendesk offers robust analytics and reporting capabilities, giving you insights into customer feedback, support team performance, and areas that may need improvement.
  • Automation: The platform includes automation features, allowing you to streamline your customer support processes and gather feedback at key touchpoints throughout the customer journey.
  • Integration: Zendesk integrates with various CRM systems, marketing tools, and customer feedback software, ensuring that you can access and act upon customer feedback data seamlessly.

Zendesk is a go-to choice for businesses that want to provide top-notch customer support and gather feedback from customers throughout their journey. Whether you’re a small startup or a large enterprise, Zendesk’s feature-rich platform can help you enhance customer experiences and make data-driven decisions based on feedback.

When considering Zendesk, evaluate its customer support features, scalability, and the ability to integrate customer feedback into your overall support strategy. Zendesk is more than just a feedback tool; it’s a comprehensive solution for managing and improving customer interactions.

The price is $345/per month or $3300/per year for 5 agents.

5. Countly

Countly is a powerful customer feedback and analytics platform designed to help businesses gain deep insights into user behavior and preferences. While it excels in providing detailed analytics, it also includes feedback collection tools that enable you to understand your customers better.

Key Features:

  • User Segmentation: Countly’s robust analytics allow you to segment your user base in various ways, providing a granular understanding of customer preferences and behavior.
  • Feedback Widgets: Countly offers feedback collection widgets and forms that can be integrated into your website or application, allowing users to submit feedback seamlessly.
  • Data-Driven Insights: The platform uses data analytics to help you make informed decisions. This data-driven approach can help you identify areas where customers are experiencing issues or have specific needs.
  • Custom Dashboards: Countly allows you to create customized dashboards to track the metrics that matter most to your business. This makes it easy to visualize and interpret customer feedback and analytics.
  • Omnichannel Insights: Countly provides a comprehensive view of customer interactions across various channels, enabling you to collect feedback and analyze user behavior from multiple sources.
  • Real-Time Reporting: Countly offers real-time reporting and notifications, so you can act on critical customer feedback and insights promptly.

Countly is an excellent choice for businesses that want to understand their customers on a deeper level. By combining feedback collection and analytics, you can gather insights into user behavior, preferences, and pain points. This allows you to make data-informed decisions to improve your products and services.

As you explore Countly, consider its ability to deliver actionable insights, integrate feedback with your broader analytics strategy, and its ability to provide a comprehensive view of customer interactions. It’s a valuable tool for businesses looking to gain a holistic understanding of their user base and make data-driven improvements.

Countly has no open-pricing policy currently, so you need to contact with them for custom pricing options.

Conclusion

In summary, collecting and analyzing customer feedback is essential for any business aiming to provide exceptional products and services. These top 10 customer feedback tools for 2023 offer a wide range of features and capabilities, catering to different business needs. By choosing the right tool and actively listening to your customers, you can gain valuable insights and continuously improve your offerings to stay competitive in the ever-evolving market.

Create a survey for your youtube channel audience without code

YouTube has become one of the most popular platforms for content creators to share their videos with the world. Whether you’re a seasoned YouTuber or just starting out, one question that constantly lingers in your mind is: “What does my audience think about my YouTube channel?”

CardMapr.nl — Unsplash

Understanding your audience’s preferences, feedback, and suggestions is crucial for improving your content and engaging with your viewers effectively.

That’s where a bot builder can come to the rescue, enabling you to create surveys that provide valuable insights into your audience’s thoughts. In this article, we’ll explore the benefits of using a bot builder to create surveys for your YouTube channel and how you can do it in just a few minutes.

An example survey chatbot for a youtube channel

Why surveys matter for your YouTube channel?

Surveys are a powerful tool that allows you to directly connect with your audience and gain a deeper understanding of their preferences. Here are a few reasons why surveys matter for your YouTube channel:

  1. Audience Feedback: Surveys enable you to gather feedback on your channel’s content, style, and overall performance. This feedback can help you identify areas for improvement and better align your content with your audience’s expectations.
  2. Content Suggestions: Your viewers might have brilliant ideas for future video topics or formats. Surveys provide an opportunity for your audience to share their suggestions, giving you valuable insights into what they want to see more of on your channel.
  3. Audience Preferences: By asking targeted questions, you can gain insights into your audience’s preferences, such as preferred video length, video quality, or the frequency of uploads. This information can guide your content creation strategy and help you tailor your videos to better meet your audience’s expectations.
  4. Audience Engagement: Surveys are an excellent way to engage with your audience and make them feel valued. By involving your viewers in the decision-making process and showing that you care about their opinions, you can strengthen the bond between you and your audience.

Creating surveys with a bot builder

Traditionally, creating surveys may have seemed like a time-consuming task that required technical expertise. However, with Mevo, you can now create surveys in just a few minutes, without any coding skills.

Here’s how:

  1. Set appereance settings for your chatbot, choose a title, a background design for your chatbot page and layout preferences.

2. Define your survey’s purpose. Choose what you want to learn from your audience and start preparing your chatbot flow.

This is your bot flow. Flow represent which questions will be shown to users and what will be the preset options.

3. Get your chatbot url for sharing with your audience. Share this url with your community via your communication channels like Twitter, Youtube, Discord etc. You’ll get notified via email when someone send a submission.

A shareable url for the chatbot survey you’ve created.

4. Track your survey stats and responses from Mevo dashboard.

An example view from Mevo dashboard.

You can create chatbots for any purpose by using Mevo without any code-knowledge and share with your target audience.

Check usemevo.com and start collecting responses by creating a free account now! No credit card required

Thanks for reading this guide.

What is lead capture? Why it’s important and how you can improve?

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In the world of digital marketing, lead capture is a crucial process that can make or break your business. It refers to the process of collecting information from potential customers, which can then be used to build a relationship with them and eventually convert them into paying customers. In this blog post, we will discuss what lead capture is and how you can improve it to generate more leads and grow your business.

What is Lead Capture?

Lead capture is the process of collecting information from potential customers who have shown an interest in your products or services. This information usually includes their name, email address, phone number, and any other relevant information that can be used to contact them in the future.

Lead capture can be done in various ways, including through web forms, landing pages, chatbots, pop-ups, and social media ads. The goal is to make it easy for potential customers to provide their information and for businesses to collect it efficiently.

Why is Lead Capture Important?

Lead capture is an essential component of any digital marketing strategy. Without it, businesses would have a harder time building relationships with potential customers and generating new business.

By capturing leads, businesses can create targeted marketing campaigns that speak directly to their potential customers’ needs and interests. This can help improve conversion rates and boost revenue.

How can You Improve Lead Capture?

Improving lead capture can be a daunting task, but there are several strategies that businesses can use to increase their success.

Create Compelling Offers

One of the best ways to improve lead capture is by creating compelling offers that incentivize potential customers to provide their information. This could be anything from a free trial, a discount, or a valuable piece of content that addresses their pain points.

Optimize Your Forms

Forms are a crucial part of lead capture, and optimizing them can help increase your conversion rates. One of the best ideas for increasing conversion rate is converting them to more interactive tools like chatbots.

Chatbots are better ways to interact with your visitors than forms. You can know what your visitor talk with your chatbot even if they didn’t answer all questions and get the information they left against forms which users need to submit by filling all fields.

You can take a look to Mevo, is a no-code chatbot builder. You can start using Mevo now free and create a free chatbot for replacing your form.

usemevo.com — Free no-code chatbot builder which doesn’t require credit card

It doesn’t require credit-card. Just sign-up with your Google account, create your bot and start capturing leads.

Use Pop-Ups Strategically

Pop-ups can be effective in capturing leads, but they can also be annoying to users. To use them effectively, businesses should use them strategically and offer something of value in exchange for the user’s information.

Leverage Social Media

Social media is a powerful tool for lead capture, but businesses must use it correctly. This includes creating engaging content, using targeted ads, and directing users to a landing page that is optimized for conversion.

Follow-Up Quickly

Once you’ve captured a lead, it’s important to follow-up quickly to keep them engaged. This could be through a personalized email, a phone call, or a targeted marketing campaign that speaks directly to their needs and interests.

Conclusion

In conclusion, lead capture is a critical component of any digital marketing strategy, and improving it can help businesses generate more leads and grow their revenue. By creating compelling offers, optimizing forms, using pop-ups strategically, leveraging social media, and following up quickly, businesses can improve their lead capture efforts and achieve greater success.

Do you know what your AI chatbot talking about with your visitors?

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Placing a chatbot on your landing page which trained with your data looks good and efficient idea. But do you know what your bot talks about with your potential customers?

With ChatGPT and GPT-4, AI-powered products and LLMs have become one of the most talked about topics in the tech industry. One of the most common use cases of OpenAI APIs is creating chatbots for your landing page for providing a communication way to visitors.

Problem

Even if those models have great capabilities, it’s not a good idea to leave them face-to-face with potential customers without any control.

LLM chatbots can easily get out of control if prompts are not well-optimized

Solution

You need to know how your bot interacts with your visitors and what they’re exactly talking about.

At this point, we are excited to announce the latest addition to our no-code chatbot builder — the ability to create chatbots using your OpenAI API key and track engagement between your bot and website visitors.

Update the settings of your bot and see the effect in real-time

With this new feature, you can now build chatbots that use the power of OpenAI’s state-of-the-art language models to provide more accurate and natural responses to your visitors’ inquiries. OpenAI’s language models are capable of understanding complex natural language queries and generating accurate responses, making your chatbots more effective and efficient.

But that’s not all. Our new feature also allows you to track engagement between your chatbot and your website visitors. You can see all the sessions created between your bot and your visitors, including the number of messages exchanged, and the duration of each session.

See how your bot interacts with your visitors

This engagement tracking feature will help you gain valuable insights into how your visitors are interacting with your chatbot, allowing you to identify areas for improvement and make data-driven decisions to improve your chatbot’s effectiveness.

To get started with this new feature, all you need to do is connect your OpenAI API key to your account, and you’ll be able to build chatbots with OpenAI’s powerful language models and track engagement with your visitors.

All you need to do is connect your OpenAI API key to your account

We believe this new feature will be a game-changer for businesses looking to build more effective chatbots and improve their customer engagement. We can’t wait to see how our users will leverage this new capability to create better customer experiences and drive better results for their businesses.

Conclusion

So what are you waiting for? Visit usemevo.com and start generating leads with the power of AI, or a classical scripted chatbot.

Revolutionizing Communication and Customer Support

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Introduction

Chatbots have become a ubiquitous presence in the digital landscape, transforming the way we interact with technology and conduct business. These artificial intelligence-powered virtual assistants have made a remarkable impact on various industries and are changing the way companies engage with customers. In this article, we will explore what chatbots are, their potential applications, and how they are beneficial to individuals and businesses.

What Are Chatbots?

Chatbots, short for “chat robots,” are computer programs designed to simulate human conversation through text or voice interfaces. These virtual assistants use artificial intelligence (AI) and natural language processing (NLP) technologies to understand and respond to user inputs. They can engage in meaningful conversations, answer questions, provide information, and even perform tasks on behalf of users.

Types of Chatbots

There are two primary types of chatbots:

  1. Rule-Based Chatbots: These chatbots follow a predefined set of rules and are typically programmed to respond to specific keywords or phrases. They are relatively simple and are ideal for handling basic tasks or frequently asked questions.
  2. AI-Powered Chatbots: AI chatbots are more advanced and adaptive. They use machine learning algorithms to understand user intent and context, allowing them to provide more personalized and dynamic responses. These chatbots can continuously learn and improve their conversational abilities.

Applications of Chatbots

  1. Customer Support: Chatbots are widely used in customer service to provide immediate assistance. They can handle routine inquiries, troubleshoot issues, and guide users through product or service-related problems. This reduces the workload on human support agents and ensures that customers receive timely responses.
  2. E-commerce: Chatbots are employed by e-commerce websites to assist customers with product recommendations, order tracking, and payment processing. They can also help users find specific products or provide information on discounts and promotions.
  3. Healthcare: Chatbots are becoming increasingly valuable in the healthcare industry. They can schedule appointments, provide basic medical advice, and offer information on symptoms and treatments. Telehealth services often use chatbots to pre-screen patients and prioritize their needs.
  4. Banking and Finance: In the financial sector, chatbots facilitate tasks like checking account balances, transferring funds, and providing transaction histories. They can also offer investment advice and help with financial planning.
  5. Marketing and Sales: Chatbots can engage potential customers on websites or social media platforms, answer inquiries about products or services, and even help with lead generation and conversion. They can be integrated with marketing campaigns to provide personalized recommendations and gather customer data.
  6. Education: Educational institutions can employ chatbots to answer student queries, provide course information, and offer guidance on application processes. Chatbots can also assist in delivering educational content and quizzes.

Benefits of Chatbots

  1. 24/7 Availability: Chatbots can operate round the clock, ensuring that users can access assistance at any time, even outside of normal business hours.
  2. Cost-Efficiency: Chatbots reduce the need for a large customer support or sales team, resulting in cost savings for businesses. They can handle a high volume of inquiries simultaneously without additional staffing.
  3. Consistency: Chatbots provide consistent responses to inquiries, ensuring that users receive accurate information every time.
  4. Increased Productivity: By automating routine and repetitive tasks, chatbots free up human agents to focus on more complex and high-value tasks.
  5. Personalization: AI chatbots can deliver personalized experiences by analyzing user data and preferences, increasing customer satisfaction.
  6. Scalability: Chatbots can easily scale to accommodate growing customer bases, making them suitable for businesses of all sizes.

Conclusion

Chatbots are revolutionizing the way businesses and individuals interact with technology and each other. With their ability to provide efficient, consistent, and personalized assistance, they have become invaluable tools in customer support, e-commerce, healthcare, finance, and numerous other industries. As technology continues to advance, chatbots are likely to play an increasingly significant role in our daily lives, streamlining processes and enhancing user experiences.

Wanna try a chatbot solution for your use case? Mevo is a brilliant solution for the most cases. It has rule-based chatbots and AI-powered chatbots, and it’s free to use.

Give it a try by creating free account now. No credit card required.