We recently released a new feature, chatbot-specific email receivers, and some of our users shared feedback on it after this release.
You need to add your clients as team members to add them to the email receiver for a chatbot. However, this means they’ll also have access to your dashboard.
New team member role: Notification listener
You can add a user with a notification listener role, and we’ll send them a confirmation email. If they confirm this communication request, you can now add them to your chatbots as email receivers like any other team member.
You can always remove a notification listener from your team by using the team settings view with the Remove access button.
User feedback is the most essential part of our product development cycle; again, we added many improvements from our users this month. Here is a summary of this release’s new features and enhancements.
Chatbot-specific email receivers
You can add email recipients specifically for chatbot notifications by accessing the new notification tab in the builder. All the users and admins are listed as options in that list.
Click on a chatbot and go to detail, click Edit and open builder, go to Notifications tab, and set Email receivers input.
Notification preferences
You can stop email notifications for organization admins if you don’t prefer to receive emails when someone interacts with chatbots in your organization. This will be very useful, especially for agencies that create chatbots for their clients.
Click Settings from the navbar, go to the Notifications tab, and ensure the Send email notifications to the admins checkbox is unchecked if you don’t want to receive email notifications.
Captured leads in webhook payload
If you enabled webhooks for chatbots, the webhook payload will include captured lead information, too.
Clickable links in responses
The links in the bot responses are clickable now.
Single page scanning
You can scan a single page instead of the whole website now.
Drafts
When you start to build a chatbot, a draft will be automatically created. If you leave the builder, all changes will be stored in the draft, and you can continue to edit it later without losing any progress.
You’ll see drafts on the home page like below.
That’s all for now.
Thanks to your feedback, we’ll keep improving the product with new features. Feel free to share your thoughts and feature requests with us.
We are thrilled to announce some handy features for our users. These long-awaited additions are here due to your feedback and our commitment to making Mevo a better tool for agencies.
As agencies continue to harness the power of chatbots to revolutionize customer interactions, the need for greater flexibility and control over billing has become increasingly apparent. Recognizing this crucial requirement, we have developed a Chatbot-Specific OpenAI Keys feature to provide agencies with the tools they need to efficiently manage their clients’ chatbot expenses.
Also, since they have different chatbots for different clients, a single webhook for the entire organization isn’t a useful solution for them. And another important improvement is the Chatbot-Specific Webhooks feature.
Chatbot Specific API Key
With Chatbot-Specific OpenAI Keys, agencies can now define OpenAI Keys for each client project. This means you can seamlessly separate OpenAI billings, ensuring accurate invoicing and transparent cost allocation—no more tangled billing statements or guesswork when attributing costs to specific projects or clients.
Go to the Settings tab in the builder and set an OpenAI key for your chatbot. Only the linked chatbot will use that key.
The prioritization algorithm for OpenAI key selection is like; 1. Does the chatbot level API key exist? If yes, use it. 2. Does the organization-level API key exist? If yes, use it. 3. Use organization plan tokens from Mevo’s API key.
Chatbot Specific Webhooks
Another essential feature is chatbot-specific webhooks. You can add multiple webhooks for a chatbot, and you’ll get HTTP requests with interaction payload when someone interacts with your chatbot.
You can check this blog post for more details about how webhooks work and how the request body works.
BONUS
Now, you can easily hide the organization name from the chatbot header; this will also be useful for agencies that use single organizations for different clients.
Go to the Builder’s Popup Design or Page Design tab, and mark the Hide organization name checkbox.
Thank you for choosing Mevo as your trusted partner on this journey. Together, we’ll make Mevo a better tool in time with your feedback and support.
At Mevo, we’re committed to empowering agencies like yours with the tools and support you need to thrive in today’s dynamic digital landscape. Stay tuned for more exciting updates and innovations as we push the boundaries of what’s possible with chatbot technology.
For a long time, many of our users have been stating that they need more customization options for chatbot pages and popup designs.
Finally, a bunch of customization features are live.
Page customization
Our users who prefer to use chatbots as pages can easily change the structure, background pattern, or color of the pages.
They will be able to use either pre-determined color options or the colors of their brand with the hex codes of their choice.
Popup customization
Our users who prefer to use chatbots as openable popups on their web pages can easily change the popup opener’s color, icon, and position.
Ability to Add Custom CSS Code
For our users who need more than the options offered, the ability to add CSS directly to the page or openable popups was again one of the most anticipated features and is now live.
Localization
All fields included in chatbots can now be easily localized.
More on the way
You will soon be able to change the meta tags of your chatbot pages, such as page title, page description, keywords, favicon, and image for search engine optimization.
We’re thrilled to announce a game-changing feature that’s been eagerly awaited by our incredible community: Logical Jumps! 🌐✨
Dive into Dynamic Conversations: With Logical Jumps, the power to craft dynamic, personalized conversations is now at your fingertips. Say goodbye to linear interactions and embrace a whole new level of user engagement. Mevo now allows you to create alternative paths based on user responses, opening up a world of possibilities for your chatbot scenarios. 🌍💬
How It Works: Imagine this – you asked the user “Her problem about which product?” and she selected “one of the products you provided”, and voila! Your chatbot seamlessly takes them down a tailored conversational path. Whether it’s for product recommendations, troubleshooting, or FAQs, Logical Jumps ensure that users get exactly what they need in a way that feels natural and intuitive. 🤖💬
Why Logical Jumps Matter:
Enhanced User Experience: Tailor conversations to individual preferences, providing a more personalized and satisfying interaction.
Effortless Troubleshooting: Quickly guide users through troubleshooting steps based on their specific issues.
Dynamic Product Recommendations: Customize product suggestions based on user preferences and needs.
Getting Started:
Access Mevo Dashboard: Log in to your Mevo dashboard and start creating a new chatbot by selecting the rule-based chatbot option.
Create Jumps: In the builder, add a single select step with options. Define alternative paths based on the options for that step only with a few mouse clicks.
Test and Deploy: Ensure your logical jumps work seamlessly by testing within the Mevo platform. Once satisfied, deploy your enhanced chatbot to engage users in real-time.
Join the Conversation: We can’t wait to see how Logical Jumps transform your chatbot interactions. Share your experiences, success stories, and creative use cases with the Mevo community. Connect with fellow builders on our forums and let’s continue making Mevo the go-to platform for intelligent chatbots! 🌟💬
See it in action: Here is a live example of a rule-based chatbot that uses logical jumps feature.
Upgrade Today: Ready to take your chatbots to the next level? Upgrade your Mevo account now to access Logical Jumps and stay ahead in the world of conversational AI.
Consider checking our limited-time lifetime deal on Appsumo!
Click here to get our special plan only for $49.99 on AppSumo!
Here’s to dynamic, engaging, and limitless conversations with Logical Jumps! 🚀✨
